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Buying on eBay

Welcome to the Buying on eBay Answer Centre. This area is for members to ask fellow community members questions about how to buy on eBay. If you would like to take part in a general discussion about buying on eBay, please visit the Buying on eBay discussion boards.

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meldobbin
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I received my item and it is not the same as the picture in the listing and parts are also missing!

I tried to contact the seller but they wouldn't communicate so I took it further with ebay.  Now ebay want me to send it back for a refund at MY expense!  Otherwise they are going to side with the seller, What can I do now?  I have said I am happy to keep what a received (it is a pram and is a... more…
0 Answers No Comments 3 Views
4spooks
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Could this be blatant shill bidding?

I have noticed this happening time and time again, recently I was bidding on an electric saw, the bid of £52 was on for days. In the closing seconds it shot to £102. Now! the snipers bid activity with this seller was 100%, from this I assume that for years this buyer has only bought from this... more…
1 Answer No Comments 14 Views
kilocat2006
The author of this question has indicated that a satisfactory answer has been provided.

feedback not appropriate as item was out of stock

Feedback Issue   I ordered multiple necklace sets from the same seller but unfortunately although the system said it was available in the particular colour I was kindly contacted by the seller to inform me of the mistake on the system.  I was refunded the cost so everything is good.   My... more…
5 Answers 2 Comments 49 Views
chandrika.vithalani
The author of this question has not yet selected an answer as having resolved the question.

how to send photo images to seller

I bought this item and the seller send me the wrong size now they want proof so i would like to send some images how do i send
2 Answers No Comments 18 Views
ilseolive
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Maximum bid

how do I enter a maximum bid without the other bidders knowing what my max bid is?
1 Answer No Comments 17 Views
kar-rick-oke
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I have been given a refund on an item but I cannot find my money anywhere !! I paid as a paypal guest !

I paid for an item as a guest to paypal (debit card) the item was not as described so the seller has offered a refund, The item is now marked as refunded but I cannot find any money, please help !!
1 Answer No Comments 21 Views
mcteer4
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seller refunded and cancelled sale, as postage was more than she had asked for!

i bought and paid (paypal) for an item last week. today i got a cheque for the total amount back and a note saying that postage was more than the total sale for the item so therefore i was being refunded  and would not be recieving the item.   is this legit? Can the seller do this? She had... more…
6 Answers No Comments 62 Views
groove-1
The author of this question has not yet selected an answer as having resolved the question.

refund of payment

Hi, I bought an item a few days ago which cost £360 and paid straight away, then before the item was sent (the seller was away for a couple of days) I had a change of mind and asked the seller if I could cancel and get a refund. The seller told me I have to send request to return the item which I... more…
2 Answers 2 Comments 54 Views
kit_kaka
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stop payments

Hello, Im a little bit concern about my boyfriend’s purchase. He paid this morning for my engagement ring though paypal, but my ring is still advertised for sale. I have emailed seller from my personal account and asked him if I can get the discount, on the same ring, he just emailed me back with... more…
9 Answers 4 Comments 88 Views
imbojay
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Refund negotiated amicably. How do I respond in my feed back as the seller acted with integrity.

I agreed amicably a full refund on a faulty camera. How do I avoid damaging the seller's reputation in my feed back response? I consider they acted with integrity.
2 Answers 1 Comment 48 Views
59charles
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SHIPPING\DESPATCH

How long should you wait for an item you have purchased to be shown as sent\shipped\despatched ?
1 Answer No Comments 26 Views
theyellowstiletto
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Regarding Incorrect clothing labels (incorrect measurements on label).

Hi there the seller listed the waist size (same as on the jeans label), as 34". However, upon receiving the jeans it was obvious from just looking at them that the 34" waist sizing on the label was wrong-  when i measured it myself, the waist comes in at around 40". The seller described the item... more…
1 Answer No Comments 40 Views
monodragon
 
The author of this question has not yet selected an answer as having resolved the question.

Problem with a seller

    Hi,   I have a problem in regards to a chinese seller and an open case.  I bought something from this seller, but they only sent half. When I contacted them saying I had only received half, eBay automatically opened a case on my behalf. I didn't ask it to, it just did it.   So, after a... more…
1 Answer No Comments 39 Views
irishwarrior12
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i bye a item and paid for it and is not come so i want a fullrefunnd of the seller

i by i item of ebay and still not got it so i want a full refunny
4 Answers No Comments 38 Views
ethelflaed
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Hello, do i have to send a faulty item first and then receive refund as seller is refusing to refund until she receives the item back. TY

I recently purchased a watch face from ebay.  After receiving it I discovered the minute hand was loose.  The watch face works despite having a loose hand so I contacted seller and asked for a refund.  Initially the seller refusaed stating that the watch face works regardless of having a loose hand... more…
3 Answers No Comments 56 Views
lynda14710
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seller refuing to send my item

seler is rufusing to send an item i won on ebay
2 Answers 1 Comment 59 Views
liah333
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i have given feedback by mistake for an item i have not yet recieved how do i remove or change it?

i have bought an item but as of yet not recieved it ,i have left feedback by mistake how do i remove or change it as it makes it look like iv had my item ?? help!!
2 Answers No Comments 38 Views
angee1968
The author of this question has not yet selected an answer as having resolved the question.

what does the term reserve not met mean in a bidding?

what does the term reserve not met mean in a bidding?
1 Answer No Comments 28 Views
philip7680
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Why has my buyer feedback been removed by eBay ?

I purchased a counterfeit copy of Microsoft Office Pro 2010, found in to be counterfeit returned it to Microsoft who provided me with a letter verifying said fact.   I tried to leave the following feedback "Counterfeit disc returned to Microsoft ebay refunded transaction."   Within two minutes... more…
2 Answers 1 Comment 90 Views
joanne-jojo2010
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Best Offers

Hi I am hoping someone can help me.   I submitted 2 best offers on an item, and I really believe that the offers had both been rejected....... so I went on and bought from another seller, I then see that my last best offer had been accepted.... I have contacted the seller and explained, i asked... more…
3 Answers No Comments 75 Views
jaynescott
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I was sold a fake item, I won the case.How do I get feedback with VERY negative comments from a seller removed?

Bought what was described as a Gucci bag.  It was a fake, of very poor quality and in very poor condition.  Had two very curt and rude emails from seller. Reported case and won.  Returned bag to seller bubble wrapped, in a box surrounded by foam chips as I suspected she would want to cause... more…
2 Answers No Comments 118 Views
scooke777
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How can I view details of an order I placed about 6 months ago?

An electronic item I ordered 6 months ago has broken. The item was originally listed as being in the UK however ended up shipping from China. I've now got problems claiming a warranty and need to see specific details from the order, however it seems I can only look back 60 days ago more…
1 Answer No Comments 20 Views
dbad2272
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how to find an item what has finished

i had a item saved in my watch list but cannot find it now
2 Answers No Comments 22 Views
p*770
The author of this question has not yet selected an answer as having resolved the question.

for some reason whilst watching an item and waiting to put a bid on,it has stopped counting down!!does anyone know why or how i can sort it

counting down has stopped! ?
3 Answers 1 Comment 50 Views
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