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i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?
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i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?

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11lilythepink (221 ) View Listings
11lilythepink
(1 of 3)
i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?
Oct 12, 2012 07:19 PM

i sent the package by recorded delivery on the 5th of september,

the buyer emailed me on the 11th of october claiming not to have recieved it and threatening me with a case.

does anyone know where i stand in a situation like this? i would expect a buyer to contact after a week if a package has not arrived,it also went by recorded delivery.
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11lilythepink (221 ) View Listings
11lilythepink
(1 of 3)
i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?
Oct 12, 2012 07:19 PM

i sent the package by recorded delivery on the 5th of september,

the buyer emailed me on the 11th of october claiming not to have recieved it and threatening me with a case.

does anyone know where i stand in a situation like this? i would expect a buyer to contact after a week if a package has not arrived,it also went by recorded delivery.

1 person has this question.
trojan* (133 ) View Listings
trojan*
 
(2 of 3)
Re: i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?
Oct 12, 2012 07:27 PM

Go to the Royal Mails web site and enter the tracking number for your item into the Track & Trace and see if has been signed for.

 

If the item is lost you will need to refund and make a claim from the Royal Mail.


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topcat83 (2429 ) View Listings
topcat83
 
(3 of 3)
Re: i have a buyer who claims to not have recieved an item five weeks after it was sent,it was also sent by recorded delivery. what do i do?
Oct 12, 2012 07:48 PM

how to claim

 

http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=topcat_posts_a_parcel#Link03


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