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A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He
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A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He

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jetstamps (4039 ) View Listings
jetstamps
(1 of 3)
A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He
Oct 12, 2012 09:20 PM

He claims that he has not received the refund although I can see it clearly in my paypal account and he has sent me an invoice which he is insisting I pay. He has been a complete pain and asked repeatedly why I hadn't sent his item starting from the day he made payment!. Can I report him anywhere for harassment, it's driving me mad with all his messages. 
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jetstamps (4039 ) View Listings
jetstamps
(1 of 3)
A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He
Oct 12, 2012 09:20 PM

He claims that he has not received the refund although I can see it clearly in my paypal account and he has sent me an invoice which he is insisting I pay. He has been a complete pain and asked repeatedly why I hadn't sent his item starting from the day he made payment!. Can I report him anywhere for harassment, it's driving me mad with all his messages. 

1 person has this question.
cackle_frodo (1165 ) View Listings
cackle_frodo
 
(2 of 3)
Re: A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He
Oct 12, 2012 09:24 PM

Hi,

 

If you refunded via the original transaction in PayPal and it's showing as complete, then the funds will go back to source.  If the buyer funded with a debit card it will go to their bank and takes up to 7 days;  credit card to their card - up to 30 days.  Any other method to their PayPal balance.

 

It should show as 'refunded' alongside their original payment.

 

Obviously don't send a separate payment!

 

They won't be able to open a dispute if it's showing as complete.

 

If messages are coming through eBay, then there's a link at the botto to forward to eBay.

 

If you haven't done so, add to your blocked bidder list.


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merkido (1893 ) View Listings
merkido
 
(3 of 3)
Re: A buyer claims not to have received the item after two weeks so I cancelled the auction and refunded through the original paypal payment. He
Oct 12, 2012 11:55 PM

As said above, if the buyer funded their payment with a debit or credit card, it can take a while for the payment to get back to the card account.  You might find it useful to send this link to your buyer:

 

https://www.paypal.com/helpcenter/main.jsp;jsessionid=jh2KQ4fNR2C1hXTcD8CGkQr498NPZLW5M16ZZ0k6sRt54QKQ8HwD!-332200131?locale=en_GB&_dyncharset=UTF-8&countrycode=GB&cmd=_help&serverInstance=9024&t=solutionTab&ft=searchTab&ps=solutionPanels&solutionId=163303&isSrch=Yes

 

I would also suggest to the buyer that they log into their paypal account and look at the original transaction. That should show that a refund has been processed.

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