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Hi all, I have sold a cardigan, the buyer has said that she thought is was heavyweight knitwear when it is lightweight so she wants to return it. I think the pictures show what type it was, she never asked any questions. I have told her it is not faulty, so no returns. She is now threating to go through PayPal as "item not described", How do I stand? will they go her way? if they do, can I appeal? and if she has to send it back, who pays the postage? Thanks
I have just changed my email address and although it has changed ok on Ebay and in my Paypal account I cannot get the new address to register in the prefilled box on any of my new listing pages.The only way I can do it is manually.Before it was entered for me but now it dosn't. HELP PLEASE
I sold 2 New Bears which had been donated to me as I am fund raising. They were new, one of them was still tagged, the other untagged, but definately new. I packed them up myself and know them to be in new condition. The buyer said she wanted a refund and would not return the bears due to postal cost. I put them on the Auction Site and only got 99p for them anyway. She said that they stank of cigarette smoke. I do not smoke and have as most non smokers a sensitive nose for cigarette smells. As my Son lives just 5 minutes walk from her, I responded to her message immediately and offered to have the items collected and a full refund made to her. I offered this as I am just getting started fund raising on eBay and do not want negative feedback, if I can avoid it. She replied to my offer the following day (yesterday) and said that she had given the bears away as she did not want them herself. Where do I stand. I am sure there was nothing wrong with the items to begin with, but felt it was better for me in the long run to just collect them and refund her money. But if she did not want to accept them, has she not done that by supposedly given them away.
can anyone explain to me in plain English how DSR's work? I haven't sold anything for over 8 mths & yet my DSR's have started dropping even tho' all feedback was left at time of auctions!!!! My postage rate DSR has dropped from 4.8 - 4.3 in the last week or so, but klike I say I haven't sold anything so how can it keep dropping??
Hello I sold an item in wich I stated clearly on the sales page that I could send anywhere in UK only. The wnning bidder then told me after the auction had ended that he was sending me extra money so that I could send the item directly to a 3rd party in Africa. I referred him to my sales page an said I do not send outside UK but offered to send it to him in the UK for forwarding on. The buyer then raised an Unposted Item Strike on me and I am now suspended from ebay! What should I do?
Hi I put items on for sale for the first time on Sunday. One is for a cooker that I put a starting price of £49.99 - 1 person has made a bid.
Another person emailed me on Sunday to ask what sort of price I was looking for and I said around £100. He has now emailed back this evening to say he will pay me £100 and wants to collect it tomorrow.
I don't think I can do this - so would be grateful for some advice please ASAP. Do I respond to say I will put on a buy it now price of £100 and he has to take his chance or what should I do?
I had a look on other listing for Leather Horse Saddles and decided to ask a low starting Price of £19.99, some Saddles were selling for upto £850. The Saddle I'm selling has a bit of age to it and only needs a small amount of stitching, (could the age or stiching requirement have put people off? because as far as I'm concerned £19.99 is as cheap as chips, as David Dickenson would say) The other thing is as it is a FlyOver by H.H.Barrett of Feckenham Worcs and this Company went into recievership some years ago, my questions are many and might all be the reason for non-sale. I just do not know. Any replies would be helpful.Derek J.
Hi, I sold an item but got negitive feedback because of my postage costs, The winning bidder agreed when they put the bid in to pay the costs, but then left me negitive feedback, Is there anything i can do?
From a recent sale, Ebay gave me the opportunity to go for a "second chance offer". The buyer was a virgin with zero feedback or history, yet paid instantly via PayPal, so no probs...? Don't understand the second chance thing unless you have a non payer.....we all started on ebay with nothing, but we got along, well, most of us...??
I recently sent an item completely sealed, good condition very well wrapped in its existing box, very sturdy and padded. But when the buyer rec'd it, claimed it was severely damaged and parts missing. Buyer is asking for full refund I have asked for photographic evidence of how it was received - nothing! Now a complaint has been placed on ebay. What should I do?
hello all, i had an item on auction which was bid on and won on the 18/11/09 and still havent recieved payment or heard from the winning bidder? If they have bidded on item and won do they have to pay for it and if they do how long do they get to pay?
Please could someone remind me how you change you settings so that people with low feedback and overseas bidders cant bid when you only want to post to the uk,also people with no credit card on file etc etc....
A friend with there own e bay account is trying to list a phone and having problems with overseas bidders so trying to advise changing her settings but cant for the life in me remember where it is???
-I have just won an item which when advertised was labelled as" ...hats*3 ".When bidding, there was no mention that this bid price was per item . I thought that I had a real bargain but when the payment form came through they were asking for three times the price. This was the first time that the bid price was suggested as per single item.Is the seller obliged to sell the three items at the price I bid ???
I have just sold some cordless phones on ebay, They worked fine when we posted. Buyer has notified me of a fault on the item. I have offered to accept a return but this doesn't seem to appeal to the buyer. What is the next step in a fair ethical ebay world?
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